Privacy Policy
At Turno Fácil, we value your privacy and are committed to protecting the personal information you share with us when using the app.
Who We Are
Turno Fácil is a personal application designed to help users and businesses manage and book appointments in a simple and efficient way.
Age Requirement
The app is intended only for users aged 18 and older. We do not knowingly collect information from minors.
Information We Collect
We may collect personal information such as name, email address, phone number, profile photo, address, in-app messages, and public business information.
If you are a business, we also collect information related to your business profile, services, availability, bookings, and published content.
We may access your location only while the app is in use to improve features related to experience and nearby services.
We use push notifications and scheduled local notifications to inform you about bookings, reminders, and important updates within the app.
We collect anonymous usage data through Firebase Analytics to understand how the app is used and improve performance.
We use Firebase Crashlytics to collect information about errors and crashes to improve app stability.
How We Store Your Information
All information is securely stored using Firebase services, including Realtime Database and Firebase Storage.
How We Use Your Information
We use your information to operate the app, manage accounts, facilitate bookings, enable communication between users and businesses, and improve our services.
Managing and Updating Your Information
You can update your personal information directly within the app when this feature is available.
Payments
Payments are currently under development. In the future, a local payment gateway will be used, and related information will be handled securely.
Data Retention
We retain your information while your account is active. Upon account deletion, personal data will be removed except for duplicated data required to maintain booking and review integrity.
When an account is deleted, names associated with historical reviews or bookings may remain visible due to data duplication.
Account Deletion
You may request account deletion from within the app. Deletion is permanent and cannot be undone.
International Users
Although we currently operate in the Dominican Republic, we respect the privacy rights of international users and apply reasonable data protection practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the app.
Contact
If you have questions about this Privacy Policy, you can contact us directly through the app.